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RESCHEDULING AND CANCELLATION:

Your appointment cannot be rescheduled within 72 hours of the time of booking. This means that if you need to reschedule for any reason within this time, you will need to pay a new booking fee to rebook. 

If you cancel your appointment at any time, your booking fee will be forfeited. All booking fees are NON REFUNDABLE under any circumstance.

CANCELLATION FEES

If you do not attend your appointment and do not let me know that you are unable to make it beforehand, you will be charged a cancellation fee, on top of your forfeited booking fee.

 This is non negotiable, all you need to do is send me a message to let me know before your appointment time that you are unable to attend to avoid this.​

Cancellation fees vary depending on length of appointment (see below)

1-4 Hour appointment - $100 cancellation fee

5 hours - full day - $200 cancellation fee

RESCHEDULING AND BOOKING FEE REUSE

Should you reschedule your appointment outside of the 72 hour timeframe, you may use the same booking fee to reschedule for a later date, however depending on pricing changes, please be aware that if a price increase has been applied since booking your appointment, the new price will apply to the rescheduled appointment.

Booking fees can only be used within a three month time frame of the booking date. This means that if you are unable to choose a later date when you reschedule, you have up to three months from your original appointment date to choose a new date - but please note that you need to inform me that you intend to reschedule to a later date, not just cancel.

GUEST SPOT AND EXPO INFORMATION:

If you have booked an appointment whilst I'm travelling to expos or other studios (not my home studio Dark Forge Society) and you need to cancel your appointment, your booking fee will be forfeited and you are not able to use the same booking fee to book a new appointment. If I have another date available the same week at the studio you have booked in for, you may reschedule to that date, however no further bookings are able to be made with the same booking fee.

Please note that appointment times generally are based on the time the studio opens. Please make sure you do not arrive more than 5 minutes early, without bringing anyone with you, especially if you have a morning appointment as you may not be able to access the studio before open time. 

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